Terms & conditions

2. Access and working conditions

• You must provide safe access, a reasonable workspace and suitable power where needed.
• Work may be paused or stopped if access is not available or conditions are unsafe.
• If a device reaches a login screen, you may need to unlock it or provide access details unless the fault prevents normal startup.

3. Diagnostics

• Diagnostics and troubleshooting are chargeable unless clearly stated otherwise.
• If a fault cannot be reproduced, time spent testing is still chargeable.
• If diagnosis shows more work or parts are needed, this will be explained before extra cost is added where reasonably possible.

4. Data, backups and software

• You are responsible for backing up important data before work starts.
• Repairs, updates, malware removal and failing hardware can carry a risk of data loss.
• Only the files, settings and accounts needed for the agreed work will be accessed.
• If data is copied for transfer or backup as part of the job, it will normally be deleted after completion unless agreed otherwise.
• You are responsible for valid software licences, subscriptions and account access unless these are being supplied as part of the job.
• Data recovery is not guaranteed unless a specific recovery service has been agreed.

5. Existing faults and parts

• Hidden faults, previous poor workmanship, corrosion, liquid damage, failing components and unstable third-party equipment can affect cost, timing and outcome.
• If a device already has damage or severe wear, repair work may carry extra risk or may turn out not to be economical.
• Parts may be original or compatible equivalents depending on availability, budget and preference.
• Any separate manufacturer or supplier warranty on parts remains subject to that provider’s own terms.

6. Installs and performance

• Work will be carried out neatly and the immediate area left tidy.
• Plastering, decorating, specialist finishes, boxing-in, lifting or refitting floorboards and similar making-good work are not included unless specifically stated.
• Wi-Fi and networking performance depends on building layout, materials, interference, broadband service and third-party equipment, so specific speeds or full coverage cannot be guaranteed in every property.
• Remote support is best-efforts and depends on the device, the connection and the customer being able to follow steps where needed.

7. Aftercare

• 7-day snagging support: reasonable remote help for issues directly related to the completed work and reported within 7 days.
• 30-day workmanship promise: faults caused by Section 16 Techworks workmanship within 30 days will be put right without extra labour charge.
• This does not cover new issues, unrelated faults, misuse, accidental damage, tampering, later modifications by others, power issues, liquid ingress or third-party outages.

8. Payment and cancellation

• Payment is due on completion unless something different has been agreed in writing.
• Late payment may mean further work or support is paused until payment is made.
• If you need to cancel or rearrange, please give as much notice as possible.
• Reasonable charges may still apply for time already spent, attended appointments, completed diagnostics, or parts and materials ordered for your job.
• Where consumer cancellation rights apply, they will still be respected.

9. Liability and consumer rights

• Services are provided using reasonable care and skill.
• Nothing in these terms removes any rights you have under consumer law.
• Nothing excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be excluded.
• Where the law allows, liability for direct loss will be limited to the amount paid for the relevant job.
• Section 16 Techworks is not liable for indirect or consequential loss, or for loss caused by pre-existing faults, hidden defects, third-party services, manufacturer failures or missing backups.

Questions

If anything is unclear before booking, please get in touch and it can be explained in plain English.